Refund & Cancellation Policy

I sell professional services (software development and IT consulting), not physical goods, so nothing is shipped or returned. Work is delivered digitally — code, deployed applications, documentation and consulting sessions — as described in your written quote.

Before work starts

You can cancel at any time before work starts by emailing me, and any deposit or prepayment you made is refunded in full.

Fixed-price projects

• You can cancel a project at any time. You pay only for the milestones delivered plus the work completed on the current milestone up to the cancellation date; any amount paid beyond that is refunded.
• If a delivered milestone does not match what the written quote describes, tell me within 14 days of delivery and I will fix it at no charge. If I cannot fix it, I will refund the payment for that milestone.

Hourly consulting and support

• Hourly work is billed only for time actually worked.
• Unused prepaid hours are refunded on request.
• Scheduled sessions can be cancelled or moved free of charge with at least 24 hours’ notice.

How refunds are paid

Approved refunds are issued to the original payment method within 5 business days of approval. Card refunds can take a few more days to appear on your statement, depending on your bank.

Questions or disputes

If something isn’t right, please contact me first at josedfernandez@gmail.com or through the contact form — I will work with you to resolve it. See also the Terms of Service.